Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using the Postnomic platform ("Service") operated by threeb-it GmbH ("Company", "we", "us", or "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. These Terms apply to all users of the Service, including visitors, registered users, and paying subscribers.

2. Account Registration

To access certain features of the Service you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated at all times. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account at security@postnomic.com. You must be at least 16 years of age to create an account. Accounts created by automated means or under false pretenses are strictly prohibited. We reserve the right to refuse registration or cancel accounts at our discretion, including where we believe the account poses a risk to the security or integrity of the Service.

3. Subscription & Billing

Postnomic offers both free and paid subscription plans. Paid plans are billed in advance on a monthly or annual basis. All fees are stated in Euros and are exclusive of applicable taxes unless otherwise noted. You authorize us to charge your designated payment method for all fees incurred. If payment fails, we may suspend your access to paid features until payment is successfully processed. We reserve the right to change our pricing with 30 days' prior written notice delivered via email and a platform notification. Price changes take effect at the start of your next billing cycle. Downgrading your plan may result in loss of certain features, storage capacity, or content limits. You are solely responsible for ensuring your usage fits within the limits of your chosen plan. Annual subscriptions are non-refundable except as required by applicable consumer protection law.

4. Content Ownership

You retain full ownership of all content you create, upload, or publish through the Service ("Your Content"). By using the Service, you grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, and distribute Your Content solely for the purpose of operating and providing the Service to you and your readers. This license terminates when you delete Your Content or close your account, except for copies retained in automated backups which will be purged within 90 days. We do not claim any intellectual property rights over Your Content. You are solely responsible for ensuring that Your Content does not infringe upon any third-party rights, including copyrights, trademarks, privacy rights, or applicable laws and regulations. We reserve the right to remove content that violates these Terms without prior notice.

5. Acceptable Use

You agree not to use the Service to: (a) publish content that is unlawful, defamatory, fraudulent, obscene, harassing, or harmful to minors; (b) infringe upon the intellectual property rights of any third party; (c) distribute malware, spyware, ransomware, spam, or engage in phishing or social engineering attacks; (d) harass, threaten, intimidate, or abuse other users or members of our team; (e) attempt to gain unauthorized access to the Service, its infrastructure, or other users' accounts; (f) use the Service for any purpose that violates applicable laws or regulations in your jurisdiction or in Germany; (g) scrape, crawl, or extract data from the Service in an automated manner without our prior written consent; (h) resell, sublicense, or redistribute the Service or any portion thereof without authorization. Violations of this policy may result in immediate suspension or permanent termination of your account without refund, and may be reported to appropriate law enforcement authorities.

6. Availability & Support

We strive to maintain 99.9% platform uptime and provide scheduled maintenance windows with advance notice wherever possible. However, we do not guarantee uninterrupted availability and reserve the right to perform emergency maintenance at any time. Free plan users have access to our community forum and knowledge base. Plus and Pro plan subscribers receive email support with response times within 4 business hours. Enterprise plan customers benefit from a dedicated account manager, priority support queue, and optional phone support under a separately negotiated Service Level Agreement (SLA). Support is provided in English and German during business hours (Monday to Friday, 9:00 AM to 6:00 PM CET).

7. Termination

You may terminate your account at any time by using the account deletion feature in your dashboard settings or by contacting us at support@postnomic.com. Upon termination, your right to access and use the Service ceases immediately. We will delete your content within 30 days of account closure, with backup copies purged within 90 days, unless we are required by law to retain certain data. We may suspend or terminate your access to the Service at any time, with or without cause, and with or without prior notice. Grounds for termination include, but are not limited to, violation of these Terms, non-payment, extended inactivity exceeding 12 months, court order, or a request by law enforcement. Upon termination of a paid account, no refund will be issued for the remaining unused portion of the current billing period, except where required by applicable consumer protection law.

8. Limitation of Liability

To the maximum extent permitted by applicable law, threeb-it GmbH and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or business interruption, arising out of or in connection with your use of or inability to use the Service, even if we have been advised of the possibility of such damages. Our total aggregate liability for all claims arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the twelve (12) calendar months immediately preceding the event giving rise to the claim. The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited.

9. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. When we make material changes, we will notify you by email to the address associated with your account and by posting a prominent notice within the Service platform at least 30 days before the changes take effect. For minor or non-material changes, we will update the "Last updated" date at the top of this page. Your continued use of the Service after the effective date of any revision constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service prior to the effective date. The most current version of these Terms is always available at postnomic.com/terms.

10. Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to its conflict of law provisions, and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Hamburg, Germany. If you are a consumer residing in the European Union, you additionally benefit from the mandatory provisions of the consumer protection laws of your country of residence. The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. For any legal notices, please write to: threeb-it GmbH, Große Elbstraße 39, 22767 Hamburg, Germany, or email legal@postnomic.com.